FREQUENTLY ASKED QUESTIONS
Will you remove a snake from my residence?
The Northwest Fire District works with Animal Experts, Inc in providing snake removal services to the high-call, urban areas in our district. If the 911 dispatcher believes there is an imminent life hazard, an engine may respond to assist.
Do you charge a fee for smoke alarm or snake removal services?
No, the Northwest Fire District is funded by the taxpayers in our community.
Will you change the batteries in my smoke alarm?
We are happy to assist in changing the batteries in your smoke alarms at home, safely. You can call 911, and say “this is a non-emergency call, could you please send someone to change my smoke alarm batteries?” If available, a unit will be dispatched and a crew will install batteries that you provide. Please make sure you have the correct batteries on hand before you call as our crews do not have batteries to use.
9V has been the battery of choice for smoke alarms for many years.
Will you help with recharging or disposal of a fire extinguisher?
he Northwest Fire District does not recharge fire extinguishers nor do we accept them for disposal. Please click here to access our list of Approved Fire Protection Contractors. You will want to select Residential Contractors and scroll down to select Fire Extinguishers. You can search the list for those contractors who provide service and/or repairs.
If your extinguisher is too old and/or cannot be serviced, please contact Pima County Hazardous Household Waste at (520) 791-3171 for disposal instructions.
Do you offer CPR Certification?
We do not offer a CPR certification course at this time. Our Public Education Division is more than happy to schedule a CPR and First Aid class for your group or organization, but a certification card will not be provided at the conclusion of the course.
Hands-Only CPR is simple to learn, easy to do and it’s saving more lives. You can learn Hands-Only CPR, or Continuous Chest Compression CPR, in minutes. Find more information here.
How can I schedule a station tour or truck demonstration at a location?
Please fill out this form for any requests through our Community Relations and Public Education Services Division. We ask for requests to be made at least two weeks in advance, if possible. We do the best we can to schedule your request, but please remember, the firefighters and engines remain in service and may be dispatched to a call during the scheduled event.
How can I request Northwest Fire personnel to attend a community, school or organizational event?
I am a member of the media. How can I contact the Public Information Officer?
During significant incidents, active scenes, and emergency response, NWFD will utilize Twitter. Please follow us at @NorthwestFire.
If you have an interview request or a question for our Public Information Officer, please use the contact information listed here.
I have a billing question related to an incident. Who should I contact for information?
You can find more information on ambulance transportation here.